Refund policy

LAST UPDATED: September 14, 2026

This Return and Refund Policy explains how refunds are handled for digital products purchased from templatech, operated by COWARD SINCERE JA VON, located at 2155 Brandon Lee Dr SW, Marietta, GA 30008, United States. It applies to every purchase made through https://templatech.store.

1. Digital Products Only

All products sold on templatech are digital goods. They are delivered electronically as downloadable files and are not physical items. Because of this, no physical item is ever shipped, and no physical item can be returned.

2. Our Refund Window

If a product file is corrupted, incomplete, or does not match its description, you may request a refund within 14 days of purchase. We will review the issue and, where the problem is confirmed on our side, issue a full refund to your original payment method.

3. When Refunds Are Not Available

Because digital files are delivered in full and cannot be returned once accessed, refunds are not available in the following situations:

You changed your mind after downloading the files.
You purchased the wrong product by mistake and have already downloaded it.
You do not have the required software, such as a Canva account, to open or edit the templates.
You expected a different style, color scheme, or content that was clearly described on the product page.
You have already used, edited, or redistributed the templates.

Please review each product page carefully before purchase. Every listing describes the file formats, contents, and intended use.

4. How to Request a Refund

To request a refund, email us at support@templatech.store or call +1 856-591-8851. Include your order number, the email address used at checkout, the product name, and a short description of the issue. Please attach a screenshot if the problem is visual or technical.

5. Processing Time

We aim to respond to refund requests within 2 business days. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, the refund may take 5 to 10 business days to appear on your statement.

6. Chargebacks

If you open a chargeback with your bank or card issuer without first contacting us, we reserve the right to dispute the chargeback and to suspend access to future purchases. Please contact us first so we can resolve the issue directly.